Security Incident Response Plan

1. Purpose

This Security Incident Response Plan outlines Vendo's procedures for detecting, analyzing, containing, eradicating, and recovering from security incidents. It ensures a coordinated and effective response to minimize impact on our operations, customers, and data.

2. Scope

This plan covers all security incidents affecting Vendo's information systems, data, and infrastructure, including:

• Unauthorized access to systems or data
• Malware infections and ransomware attacks
• Denial of service (DoS/DDoS) attacks
• Insider threats
• Supply chain compromises

3. Incident Classification

Security incidents are classified by severity:

• Critical (P1): Active exploitation, data exfiltration, or a material service outage affecting customers. Highest-priority response.
• High (P2): Confirmed security compromise with potential for data loss or service impact. Prompt prioritized response.
• Medium (P3): Suspicious activity or vulnerability that could lead to a compromise. Response based on assessed risk and impact.
• Low (P4): Minor security events with limited impact. Managed through normal operational processes.

4. Incident Response Phases

4.1 Preparation

• Maintain and regularly update the incident response plan
• Ensure incident response tools and resources are available
• Maintain current contacts for people who may support a response

4.2 Detection and Analysis

• Review available service, application, authentication, and infrastructure signals for indicators of compromise
• Validate and classify the incident
• Document initial findings and timeline

4.3 Containment

• Implement short-term containment to stop immediate damage
• Isolate affected systems while preserving evidence
• Implement long-term containment to allow continued operations
• Coordinate with affected teams and stakeholders

4.4 Eradication

• Identify and eliminate the root cause of the incident
• Remove malware, unauthorized access, or compromised components
• Apply patches and security updates as needed
• Verify that affected systems are clean

4.5 Recovery

• Restore affected systems and services to normal operation
• Verify that systems are functioning correctly
• Monitor for signs of recurrence
• Communicate recovery status to stakeholders

4.6 Post-Incident Review

• Conduct a thorough post-incident analysis
• Document lessons learned and recommendations
• Update security controls, procedures, and training as needed
• Share findings with relevant teams to prevent recurrence

5. Communication

During a security incident, Vendo will communicate with:

• Internal teams: Via secure communication channels as defined in the response plan
• Affected customers: In accordance with contractual obligations and applicable law
• Regulatory authorities: As required by applicable data protection laws
• Law enforcement: When criminal activity is suspected

6. Roles and Responsibilities

Vendo assigns response responsibilities according to the nature and severity of each incident. Assigned responsibilities may include:

• Incident lead: Coordinates the response and key decisions
• Technical lead: Performs or coordinates technical analysis, containment, remediation, and recovery
• Communications and legal coordination: Manages appropriate internal, customer, legal, and regulatory communication with specialist support where needed

7. Contact

To report a security incident, please contact us immediately at support@vendodata.com