Privacy Policy

This Privacy Policy explains how Vendo Data Pty Ltd ("Vendo Data", "Vendo", "we", "us") collects, uses, and protects personal information when you use our website, platform, integrations, and related services.

Our Role

Vendo's role depends on the information and the service context:

• Customer data: When Vendo processes personal information through the platform on a customer's instructions, Vendo generally acts as a processor or service provider and the customer remains the controller or business responsible for that data.
• Vendo relationship data: Vendo generally acts as a controller or business for account, website, billing, sales, security, and support information that Vendo processes for its own legitimate business purposes.

The applicable agreement and the way a customer configures the service may further define these roles.

Information We Collect

Depending on your usage of Vendo, we may collect the following categories of information:

• Account and contact information: Name, work email, company details, and communication preferences.
• Platform configuration data: Integration settings, connector metadata, sync settings, and related operational configuration.
• Usage and telemetry data: Logs, request metadata, feature usage, and diagnostics used to operate and improve the platform.
• Connected data-source metadata: Schema, event, property, and reporting context needed to deliver data integration and measurement services.
• Support and communications data: Messages submitted through contact forms, support channels, and sales conversations.

Cookies, Analytics, and Similar Technologies

We use cookies, local storage, and similar technologies where needed to operate and secure the website and platform, remember preferences, understand usage, diagnose errors, and provide support.

• Essential technologies: Support authentication, session continuity, security, and user preferences.
• Analytics and diagnostics: When configured, Mixpanel, Vendo analytics, and Sentry may process page or feature usage, device and browser details, request metadata, identifiers, and error diagnostics.
• Support: When configured, Intercom may process identifiers, device and browser details, and support interactions.

You can control cookies and similar technologies through your browser or device settings and through any consent choices we make available. Disabling essential technologies may affect service functionality.

How We Use Information

We use collected information to provide, secure, and improve Vendo services, including:

• Operating data integration, measurement, and delivery workflows
• Providing onboarding, customer support, and service communications
• Monitoring platform performance, reliability, and security
• Complying with legal obligations and enforcing our terms
• Sending product, service, and educational updates where permitted

Information Sharing

We do not sell personal information. We may share information only as needed to:

• Provide the service through approved subprocessors and infrastructure providers
• Comply with legal obligations, lawful requests, or regulatory requirements
• Protect the rights, safety, and security of Vendo Data, our customers, or others
• Support corporate transactions where legally permitted and appropriately safeguarded

Service Providers and Subprocessors

Vendo uses service providers and subprocessors for functions such as hosting, infrastructure, analytics, diagnostics, communications, and customer support. We provide them only the information reasonably necessary for their function and require appropriate confidentiality, security, and data-protection commitments.

The providers that apply can depend on the customer's deployment and enabled features. For the current subprocessor information applicable to your service, contact support@vendodata.com. You can also review our Security and Privacy profile.

Data Retention

We retain information for as long as needed to provide services, satisfy legal obligations, resolve disputes, and enforce agreements. Where applicable, you may request deletion subject to legal and contractual limits.

Data Security

We implement technical and organizational safeguards designed to protect personal information, including access controls, encryption in transit and at rest. More information is available on our Security and Privacy profile.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. To exercise these rights, contact us using the details below.

Where applicable, we process personal information under lawful bases such as contract performance, legitimate interests, legal obligation, and consent.

International Transfers

Your information may be processed in countries other than your own. We use safeguards required by applicable data protection laws, which may include contractual protections and transfer mechanisms provided by our service providers. The appropriate mechanism depends on the countries, the information, and Vendo's role in the processing.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect service, operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@vendodata.com or by mail using the details provided below:

17 Courtley Rd, Beacon Hill NSW, Australia